How to activate Wero in the App Sparkasse

If your bank account is not displayed in your Wero profile, please restart the App Sparkasse. If you still cannot see your account in your Wero profile after reopening the app, please try again at a later date.

To link your Wero profile to your bank account, please follow these steps:

1. Open the App Sparkasse and select Wero.
   
2. Enter your mobile phone number and verify it with the SMS code sent to you.
   
3. Select your bank account and authorise the use of Wero in App Sparkasse.
   

You can now send and request money with Wero.

Wero can only be linked to current accounts.

You can add another bank account in App Sparkasse. If you have several bank accounts linked to your Wero profile, you can select the account from which the payment is to be made when creating the payment request. Once a payment request has been created, it is no longer possible to change the recipient account. If you still want to change it, you must cancel the request and create a new one with the bank account you want to use.

No, it is not possible to link the same telephone number to different bank accounts.

Customers of most Sparkasse banks and many other banks in Germany can use Wero. Sparkasse customers will find Wero in the App Sparkasse. No additional app is required. Customers under the age of 18 should enquire directly with their local Sparkasse about whether they can use Wero.

Your payments will be debited from your account immediately upon validation. You will usually receive payments in your bank account immediately after the payer has sent them to you. This process usually takes less than 10 seconds.

To confirm a Wero transaction, you will be asked to authenticate yourself with your PIN code, fingerprint or facial recognition.

For your own security, do not share your PIN code with anyone else. Make sure that only you have access to your phone and lock your phone with a code, fingerprint or facial recognition.

If you notice a transaction that you did not initiate, please contact the Wero service hotline immediately.

Tel.: 0711 2204095-3

If you are unable to pay after scanning a Wero QR code, please follow these steps:

1. Check that the App Sparkasse is up to date (please carry out an update if one is available).
2. Close the App Sparkasse completely on your device.
3. Open the App Sparkasse and try your payment again.

If you are still having problems with the payment, please contact the Wero service hotline.

Tel.: 0711 2204095-3

You can generate your QR code to receive money in just a few steps. Simply click on the QR code button in the ‘Request money’ section of the App Sparkasse, then on ‘Show my QR code’.

If the recipient has not received your Wero payment, please contact the Wero service hotline.

Tel.: 0711 2204095-3

Yes, you can send a payment request to anyone who uses Wero. The other person must be located in a country where Wero is available in order to create a Wero profile. In addition, your contact’s bank must offer Wero as a payment solution.

A Wero payment request is valid for 30 days. If your contact does not complete your payment request within 30 days, the request will be cancelled.

Once a Wero payment has been confirmed, it is no longer possible to cancel it. If you would like a refund after making a Wero payment, please contact the person who received your payment.

You can find all your transactions in your Wero profile (transaction overview). You can also view your successful transactions on your account statements.

You can cancel a pending payment request directly in the details of your payment request. If your payment request has already been paid, it is not possible to cancel it.

The maximum number of people among whom an amount can be split is 20.

The minimum amount that users can split is EUR 1.00.

Yes, that is an option. Cash payments or external expenditure can be split among several people via the “Request money” function – you do not already have to have a transaction posted on your list of transactions for this.

Wero is initially available as a payment method for selected online retailers – both in apps and on the web. Other retailers and platforms will be coming on board step by step.

There is a daily limit for payments, which is set by your Sparkasse. Various maximum amounts may apply – for sending money to other people, for example, and for payments to online retailers. The exact amounts can be found in the List of Prices and Services of your Sparkasse, or you can ask your Sparkasse directly. In addition, there is a maximum amount for real-time transfers. Please note that the available limit depends on the transaction limit of the account linked to Wero.

One-off payments in online shops can be made in real time with Wero. Simply select Wero as your payment method in the shop.

• On a desktop, you will see a QR code. Scan the QR code to approve the payment on your smartphone.
• On a mobile device, you will be forwarded directly to payment approval in the App Sparkasse when you select Wero.